第一篇：酒店实习报告英文版(英文版 毕业论文)
ChapterⅠ
Introduction At the summer of 2011, we participated in internship at Tianjin Wealthy Hotel.We began our work at July 4th.It was a fine day;we took a bus to go to our destination.That was our first time to go to work.Every one was full of interesting and exciting.And except that, we also had some worry.We did not know what would wait for us.How to begin our work? How to communicate with the people? Is it easy or difficult to do well for the job? A lot of questions appeared in our mind, but no one could answer.With so many questions, we began our journey.After four hours, we got our destination.It is located in the Weiguo road , Hedong district，Tianjin city, and it is a four –star standard hotel which have a convenient transportation.Wealthy Hotel was in a tall building, when we first saw it;a grandiosity building entered our eyes.We got down the bus, the teacher and the staff help us to arrange our dormitory, after that, our teacher gave us some useful suggestion about our life during the work.These suggestions help us wipe off our worry, and gave us a good mood to face the challenge.Then we worked at this hotel for 3 mouths.There are many services in this hotel, such as lodging, dining and entertainment.Different rooms have different characteristics in there.The food was very delicious.And also the environment facilities were well-equipped.Every service’s quality here is very good.Also the quality of the staff has a certain level.They know a lot of expertise and modern management concepts.Most of them had been study abroad for years.So there is much knowledge that we can learn by them.When I worked here, I fully aware of the warm help and care from our boss and colleagues.I think this is a successful enterprise，because there are a lot of enterprise culture attracted me to enter the hotel.With these factors, I spend a happy internship.At this hotel, I was mainly responsible for front office work.My job includes three parts: the first part was to be a concierge, the second pare was to be a receptionist, and the last one was to be an operator.Every work gave me a lot of experience.In this hotel, we experienced training, working, and growing.The following are the process and my harvest during the work.ChapterⅡ
Process
During the process of my internship, I had experienced the work training, the course of the work and the professional links.Training made me entered my job easily;it was an important part in the work.In this part, I had known how to choose a position, what the culture in this enterprise was, and what the professional links in my work was.I was fortunate to be assigned to the work of the Front office.My job was to registration for the guests.The main processes include: check in, check out, change rooms, print invoices, etc.when I just entered the post, my manager did allow me to work immediately.He helped me familiar with the operating system and let me practiced the workflow.After a period of practice, I basically mastered the work essentials.But this is not enough.In order to be better familiar with my work, the manager planed me to start with a greeter.That was very beneficial to my future work.I humbly accepted the views of the manager, and tried my best to study knowledge which my manager tough me.“A good beginning is half done” I believe if I work hard, I will certainly do the job.1．Training
When we got the hotel, we began to prepare our work.Before we join the job, we must have a training.This is an important field.The training including: understanding the corporate culture, learning process and understanding the working environment.Only we learn that knowledge we can have a good mind to go to work.Here are the contents of my training:(1)
Receive the position In the morning, our boss convened a meeting, introduced all of the departments in this hotel.He said there were mainly three departments in the hotel: front office, housekeeping, and food and beverage.Every department had its own manager.They are management affairs which happened in their own department.After the boss speaking, every manager made a speech to detailing the work of the department.Then we choose our post which we like.At the same time, every manager considered the choice whether fit for us.If not, they would suggest swapping jobs.In
this way, all of us find our best post.I think this is a very humane method.And it is worth learning from in the future work.(2)Understand the enterprise culture The success or failure of an enterprise, the key is not only in the business, but also the culture.Here, we can see the high-end management techniques, can also be fully aware of the rich cultural atmosphere in the hotel, which is the soul of an enterprise.Wealthy Hotel is such a successful model.At the office of the hotel, we can see the photos on the wall that the process of enterprise development here and there, as well as customer letters of appreciation.Some of the letters came from the foreign customers.Let us fully aware of the continuous growth of enterprise and the high service quality.In addition, the hotel also broadcast video about their achievements since the establishment of the hotel.Through the video, we can see a strong team spirit among staffs.We are all attracted by such a team spirit.Under the influence of corporate culture, we have full confidence in the work, and deeply in love with this hotel.If possible, we hope we can make a good achievement in there and create a new course.(3)Familiar with the working environment
In addition to the above three points, another training content is understand the working environment.The manager took me to visit the office area, restaurant and rooms.For me, the most important thing was remember that different room.Due to the different rooms had different styles, I must remember them accurately.For example, a customer come to our hotel, she want to check in.the room she want must be quiet, and full of sunshine, then I pick out a room like that.If I do not know which room is meeting her requirements, this customer may be lost.So understanding the working environment is an important thing in the job.After orientation, I grasp a lot of knowledge to work, initially with the quality of the work in the hotel.May be it is not enough, but this is very useful.In the future, this knowledge continues to guide me, help me to adapt to the new environment, and accumulate more work experience.2.The process of the work
After training, we have officially entered the work.This was my first work in my life.I was full of curiosity and self-confidence.At the same time, I had a little fear.Because of everything was new.I did not know what was waiting for me.But when I experienced, I though everything was well.My progress was obvious, and I had a good harvest in my job and a big change in my life.(1)Work as a concierge My first role was the concierge in the hotel’s front office.Concierge need to understand the basic etiquette knowledge.This was the purpose of our work here.My classmates and I were wearing a gray suit, stood in doorway on the both sides.When the customer came, I would open the door , and say “Hello, welcome to Wealthy hotel, this way please.” Then I must take the initiative to help them if the customers were with the luggage until they entered the elevator.If necessary, I had to put them to the room.For people who waiting in the hall, I had to send drinks.I have been standing here for a long time.I felt so tired that I could not walk.But I must do it.That was the most basic requirements.That was my job.During my job, I had learned to a range of business etiquette in the hotel, for example: When I had my work, I must pay attention to my appearance, standing, and the way of guiding.Business etiquette is the rule of conduct demonstrating mutual respects in business activities.With the development of economic globalization, the application of business etiquette has been more and more important in the hotel service.This is the knowledge which we have learned at school.Through this work, I have learned how to treat with customers.When my customers came, I must kept honor to give a good impress for customers.For a hotel, the quality service is the key of success.Wealthy Hotel is a four-star standard hotel.From this, I can imagine the good fame of the hotel.So it asked me to have a good quality to work there.Another appoints was kept smile.Smile is the best language in the world.I smiled for our customers;the customers would smile for me too.I thought this was not only useful for the hotel, but also good for our daily life.(2)Work as a receptionist
My second role was the receptionist.The first job was laid a good foundation for my next job.This was the biggest harvest in my first role.And then, the manager changed my job.This is the most important work in my internship process.The focus of my work was checking in, check out, change rooms, print invoices, etc.There is a case: a person came to our hotel, he want to check in.I let him out of his ID card to register(if he is a foreigner, he may out of his passport).Then, I scan his ID card, and enter his information.After that, I make a room card for the room which he will live.The end, I give him the room card and breakfast voucher.My job is over.Sometime, many customers were not satisfied with the room, I would change another one.In this work, I saw a lot of people.Most of them were friendly, but some of them were not.In this case, I tried my best to adjust my mind.I believe this is the growth.Through continues effort, I got the affirmation of my manager and colleagues.Through this work, I have learned a lot of experience about communication.I have learned how to communicate with others.Communication is one of the most important things for people.I cannot have a good life without communication.I have learned how to communicate with customers, colleagues, and schoolmates in this hotel.The first one was communicate with customers.A ward said: “The customer is King.” when a customer speak with me, I must listen to him carefully.Try our best to satisfy with customers’ requirements.But these requirements must be reasonable.If not, I can tell the customers that I do not have this service, and express my regret.The second one was communicate with colleagues.This was the first time that I communicate with colleagues.It was different from our schoolmates.They were all more mature than schoolmates.So when I got along with them, I had a little fear.But with the time went on, we became familiar with each other.We worked together.If I had some trouble in my work, they would help me.They taught about their life, and sometimes, I taught about our college life.After a mouth, we became friends with each other.The third one was communicate with schoolmates.We had 20 schoolmates worked in this hotel.Some of us were friends, for others, we were not familiar with each other.But when we got there, we were the family members.We live in the same dormitory, working in the same hotel, eating in
the same canteen.Though we work in different apartments, we also helped each other.When I had night shift, my schoolmates often gave me some food at midnight.I also made an effort to help my schoolmates who worked in housekeeping to cleaning the room.After work, we went out to relax in a cool place.At that time, we often taught about our work together or played games.I had experienced understanding, tolerant, friendly and harmonious.(3)Work as an operator My third role of my job was an operator.After I finished my first two jobs, my manager decided to change my job again.That was my last job.I know the telephone is the most used equipment in a hotel.This work required me gave convenience for guests by phone.If there were something wrong with guests, they can call me, then, I notify the relevant departments to help them.The other one, I also help the staff to transfer a call.Here, I understand how to communicate with others.An interesting thing occurred in this period.One night, a customer called me for some service.He speaks English slowly, but I still could not understand hem.And it seems that he could not understand me, too.I am confused.Suddenly, he hangs up the phone.A few minutes later, he called me again.I ask hem whether he need morning, he said yes.Then, he smiled.He told me that he was Japanese and his English were just so-so.But he was happy with my service.The above is my work process.I went through three different working environments, and I experienced to the three different work essentials.All my work was related to my professional.It is good for my study.I have accumulated valuable experience.The internship process was hard, but in another way, it was also happy.To be a trainee, I have been tried my best to do my work.It was a hard process, but at the same time, it was also a happy time.During my work, I accumulated a lot of useful experience.This experience would guide me in my daily life.Internship helps me grow up, and give me a change to face the social by myself.I have a good heaviest in the internship.During this work, I also have a big change in my mind.The purpose of internship is growth, on one hand, the growth is accumulating work experience.On
the other hand, the growth is the change of our mind.When we at school, we are students, we do not know how to live in the social.We learned this knowledge through the internship.During the work, I saw the different people, and experienced different business.I suffered tried, painful, and complain.I also gain the happy and warm.I got criticize and praise.Those were all valuable for me.This process turned me from naïve to mature.It recognized me that learning is for working, but the gold of working is not only for making money.On the contrary, it is for a better living.Internship opened my eye for social, and gives me a big confidence to the future.It is a good beginning.I will take all my harvest to welcome my new life.3.Professional skills(1)Reception etiquette The receptionist on the job is usually sitting.When the customer came, the receptionist must stand up immediately, face toward the customers nodding and smiling: “Hello, can I help you?”, “Do you scheduled?” Known who to turn to and confirmed the schedule, customers waiting a moment, then I help them handle immediately.If the customer are looking for a room which are sold out, can ask suggest them change his mind to choose another one.If the customer waiting for a long time in the hall, I may ask them who are looking for and give them some drinks, then help them to contact the people they want to meet.Do not throw them in there regardless.If customers are looking for does not come out to accept, let his past front should be standardized gestures guidelines how to bring respondents go.If the office door of the customers are looking for people even if open, it must knock on the door first, get the license then please customers to enter as customers pour tea, reception is necessary to return to the job.Of course, if the front is only one person, then, guide customers the way to the place where they want directly is all right.If customers know who to turn to, but did not make an appointment, the reception to call and ask, tell colleagues or the leadership of assistant whether convenient to reception.In order to deal with customers’ courtesy and convenience refused to appropriately, even if it is looking for colleagues or leaders personally connected, can be used as the other
person answered the telephone, ask again.So that customers to listen to, even if the phone is not promised to receive, or he was looking directly rejected, and make a room for the processing of next step.(2)Telephone etiquette When the phone rings, the receptionist picks up the phone and maintains a relaxed, pleasant tone of voice.Do not hold a bad temper, even foul language to the caller on the phone.When I answer the phone, I can often said “What” and “sorry”, “Please wait” etc.Picked it up in the second or third time when the phone rang.Picked up the phone first thing to say “Hello, × × ×(company name, if the company name is longer, the application referred to as)” do not said “hi” at the beginning.If for any reason later to pick up, I can say to the caller like that “I am sorry to keep you waiting”.Know the extension number or telephone to turn to the specific name, I can politely say “Please wait”, and transfer to the past immediately.Adapter leading telephone the other party was the leading names, and do not know the extension number, then I would politely ask who it is, which units of Such as advertising, a disguised form of advertising like the telephone, should be polite excuse to refuse people, or go to the relevant departments to deal with.In view of the front desk every day to pick a lot of phone calls in order to prevent the voice unexpected and be ready to water to moisten the throat at any time to maintain good sound effects.I have learned this etiquette in our book, and used them in the hotel.I can see the importance of college study, and the same time, I also felt that join the internship can better to apply this knowledge.The work process was hard, but at the same time, I was also happy.Because that was a process of growing.I tried my best to done my work well, and had a big harvest when the internship finished.ChapterⅢ
Conclusion
Three-mouth internship is not a long time, when I have gone through, I received a big harvest.I would never have grow up if I had not made mistakes;I would never have know the knowledge if I had not experienced the work.The summer holiday in 2011, I do not get together with our family, but it is valuable.I have learned to be independent.I think it is necessary to have an internship for us who will graduate from college.During the internship, I understood a preliminary of the characteristics of the environment and management structure of the hotel;in addition, I mastered a simple concierge and reception skills.After this internship, I grow up a lot.I found my strengths and weaknesses.I am carefully in my job, but sometimes too timid.I will strengthen the training in the future study.When I was going to leave this hotel, my manager gave me great encouragement.He told me that everyone was gold;we must to continue our effort to make ourselves lighting.I take this word as my motto to motivate myself.In this process during my internship, I learned a lot of knowledge which cannot acquired from books or our college.So, in my opinion, college students，especially those who are going to graduate, participated in social practice or internship is necessary.It can help us adapt the social easily and lay a good foundation for job venture.Finally, I would like to express my sincere thanks to my college and
Wealthy Hotel.I will make a greatest achievement to reciprocate your education.In the future, I will take all my experience to face my challenge and difficulties.I believe I will have a good future in my life.
第二篇：酒店英文
酒店英文
基本单词: Hotel宾馆酒店
Rootlots hotel 黄土情大酒店
railway station火车站
1．General Manager’s Office
总经理办公室 2．Room Department
房务部 3．Food and Beverage Department 餐饮部 4．Accounting Department
财务部
5．Engineering Department
工程部
6.Sales Department 销售部
问候语：
1.Good morning /afternoon /evening, sir/madam 早上好/下午好/晚上好，先生/女士
2.Welcome to our hotel(XX restaurant)欢迎光临我们酒店(XX餐厅)3.How do you do？
回答：How do you do.您好（初次见面）
4.How are you? 您好（较熟悉时）5.Fine, thanks 谢谢，我还好
6.It’s nice(glad)to meet you.很高兴见到您
7.What can I do for you? sir/madam
我能为您做些什么呢？先生/女士
8.I hope you enjoy your stay with us, sir/madam
希望您在我们酒店居停愉快,先生/女士
9.Please wait a moment, sir/madam
您请稍等,先生/女士
10.Please take a rest, sir/madam
您请休息一下，先生/女士 11.Certainly, sir/madam
当然可以，先生/女士
12.Any comments and suggestions are welcome, sir/madam 欢迎多提宝贵意见，先生/女士
13.Please step this way to upstairs/downstairs.请这边上楼/下楼
14.Take a seat please, sir/madam
您请坐，先生/女士
15.Would you please repeat it, sir/madam
请重复一遍好吗，先生/女士
16.Please go straight / turn right / turn left, sir/madam
请笔直走/请右转/请左转/先生/女士
17.You are welcome, sir/madam
不用谢，先生/女士
18.At your service, sir/madam
乐意为您效劳，先生/女士 19.I’m sorry to have kept you waiting, sir/madam
对不起，让您久等了。先生/女士
20.Excuse me, sir/madam
对不起，(引起对方注意)，先生/女士
公共部分
21.I’m sorry to interrupt you, sir/madam
对不起，打扰您了。先生/女士
22.I apologize for this, sir/madam
我为此道歉，先生/女士
公共部分
23.That’s all right(Don’t mind), sir/madam
没关系，别在意
24.Please mind(watch)your step, sir/madam
您请当心(提醒对方)先生/女士
25.Take it easy sir/madam
您放心好了，先生/女士
26.See you later, sir/madam
等会儿见，先生/女士
公共部分 公共部分
27.Goodbye and thank you for coming, sir/madam
再见，谢谢您的光临 先生/女士
28.Goodbye sir/madam, We look forward seeing you again
再见，我们期待您再次光临。先生/女士
公共部分
29.Have a nice trip, sir/madam
先生/女士，祝您一路平安
30.I’m sorry, sir/madam It’s my fault
先生/女士，很抱歉，这是我的错。
Front Office前厅服务
一、Room Reservation客房预订
1.Would you like a room with a front view or a rear view?
你是要窗户临街的房间，还是要背街的房间？
2.In whose name is the reservation made?
是以谁的名义订的房间？
Front Office前厅服务
3.Who made the reservation, please?
请问谁预订的房间？
4.For how many nights?
您要住几个晚上？
Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如： Good morning, sir.Are you checking-out?早上好，先生，请问您要退房吗？ Good afternoon, sir.Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms.May I help you?晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir.This is the Front Desk.May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答 1.一般性的回答
I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.请对方再等一会儿
Just a moment, please.请稍等。Thank you for waiting.您久等了，先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I can’t do that.不好意思，我恐怕没办法那样做。Excuse me, sir.Please let me pass.不好意思，先生，麻烦让我过一下。
第三篇：酒店英文
Unit 4 At the Hotel
在酒店 Special Terms 专业词汇
hotel
commercial hotel
饭店 商务饭店
resort hotel
旅游胜地饭店
apartment hotel
公寓饭店
Luxury(5-star)
五星
High comfort(4-star)
四星
Average comfort(3-star)三星
Some comfort(2-star)
二星 Economy(1-star)
一星
reception
front desk
接待处 前台
housekeeping department 房务部，管家部 food and beverage department 餐饮部
entertainment department 康乐部 resident manager
住店经理
duty manager
值班经理
lobby manager
大堂副理
supervisor
主管
captain
cashier
receptionist
floor attendant 领班
收银员, 出纳员
接待员 楼层服务员
room maid
打扫客房的女服务员
bellboy，bellman
行李员 reservation
book
vacancy
vacant room
room rate
voucher
预约；预订 预订 空房 空的房间 房价
凭证，券
single room
人房
double room
twin room
双人房 双床间
triple room
suite
lobby
banquet room
restaurant
coffee shop
cafeteria
health center
sauna
massage parlor
beauty parlor
barber shop
tennis court
bowling alley
billiard room
三人房 套房
大堂
宴会厅
餐厅
咖啡厅
自助餐厅
健身房
桑拿浴室
按摩室
美容室
理发室
网球场
保龄球场
桌球室
mahjong and chess room 棋牌室
souvenir shop
fire exit
纪念品商店
火警出口
bathroom
shower
shower curtain
shower head
toilet
refrigerator
Pay-TV
safe-box
wall lamp
（客房内的）洗澡间
淋浴
浴帘 淋浴喷头 抽水马桶
电冰箱
收费电视
保险箱 壁灯
television remote control 电视遥控开关 discount
service charge
extra charge
sold out
fully booked
check in
check out
arrival time
折扣 服务费 额外费用 卖完了 全被订满
入住
结帐离店，退房
到达时间
departure time settle accounts key card
laundry service
laundry list
离开时间
结帐 钥匙卡
洗衣服务
洗衣单
洗衣袋
洗衣费
快洗服务 干洗
烫衣服 laundry bag
laundry charge
express service
dry cleaning
press
express service charge 快件收费 50%
blouse
coat
dress
panties
nightdress
underpants
加收50% 女上衣
女短大衣
连衣裙
女短裤
女睡衣
男短裤
pajama
shirt
jacket
zipper
button
clothes hanger hair dryer
shoe shining paper
towel
toothbrush
toothpaste
shampoo
shower cap
cotton swabs
toilet soap
toilet paper
男睡衣
男衬衣
外套，短上衣
拉链
纽扣 衣架
干发机
擦鞋纸
毛巾
牙刷
牙膏
洗发液
浴帽
棉签
香皂
卫生纸
情景对话
4.Asking for Hotel Services 要求店内服务
Scene 1
（A: Floor Attendant;B: Tourist）A: Housekeeping.May I come in? B: Yes, come in.A: Good evening, sir.Did you call for service？
B: Yes.The air conditioner doesn’t work.A: I'm sorry, sir.A repairman will come and check it right away.B: One more thing.Do you have larger size slippers than the ones that I have in my room? They are too small for me.A: I’m not really sure, sir.But I’ll try and see if I can get you a pair of larger ones.Anything else I can do for you? B: I need a couple more of clothes hangers.A: I’ll fetch you some right away.Is four hangers enough? B: Yes.That’s more than enough.Thank you.Scene 3
（A: Head waiter of the Room Service;B: Tourist）
A: Room service.May I help you?
B: Yes.I’d like to have my breakfast in my room tomorrow morning.Could you send it here? I’m in Room 1512.A: Certainly, sir.We provide very good room service.What would you like?
B: I’d like to have a full breakfast.A: What kind of juice would you like? B: Orange juice.A: Would you like sausage, bacon or ham? B: Sausage, please.A: How would you like your eggs, sir, Fried or boiled? B: Two fried eggs, sunny-side up.A: Very well, sir.So that’s orange juice, sausage and eggs, sunny-side up.B: That’s right.By the way, is there any other way to have room service?
A: Yes, sir.Just check the items you would like for breakfast in your doorknob menu, mark down the time and hang it outside your door before you go to bed.A: But what should we do with the dishes when we finish our breakfast?
B: Please leave them outside your room.The waiter will come to collect them.A: I see.Thank you very much for your service.
第四篇：酒店英文
酒店英文
1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。2．What's the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is15dollars Per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4．I think I'll take the one with a front view then．我想我还是要阳面的吧。5．How long will you be staying？您打算住多久？
6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10． What is the rate，please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是50美元一天。12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．听起来还不错。这个房间我要了。
14． By the way，I'd like a quiet room away from the street if the is possible．顺便说一下，如有可能我想要一个不临街的安静房间。15．Welcome to our hotel．欢迎光临。
16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。
18．The Reception Desk is straight ahead．接待处就在前面。19．After you，please．你先请。
20．Excuse me，where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？ 21．There is a shop on the ground floor．一楼有个商店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you perfer 我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜。28．I want a double room with a bath．我要一间有浴室的双人房。29．How much a day do you charge？每天收费多少？
30．It is hundred yuan a day including heating fee，but excluding service charge．一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable．收费十分合理。
32．How long do you intend to stay in this hotel？您准备住多久？
33．Have you got through with the check－in procedure？你是否已经办妥住宿登记手续？ 34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。
36．This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。37．Have you any vacant（spare）room in the hotel？旅馆里有空余房间吗？
38．Sorry，we have no vacant（spare）room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon，my room number is 321．Any mail for me？下午好！我的房号是321。有我的信吗？
40．Yes．You have two letters and one telegram，also a message was left by a lady before one hour．有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。42．How much do I have to pay for you？我要付多少钱？ 43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。
44．Yes，we do have a reservation for you．对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for you？请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER？“房间号码”这一栏我该怎么填呢？ 47．I'll put in the room number for you later on．过会儿我来给您填上房间号码。48．You forgot to put in the date of your departure．您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420．给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is＄90．房间在14层，每天的房费是90美元。51． Please make sure that you have it with you all the time．请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected．我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days．我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation．我来查看一下本店房间的预订情况。55．I'm glad that we'll be able to accept your extension re－quest．很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman．我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．没问题。
59．Is this everything，sir？这是全部东西吗，先生？ 60．Here's the light switch．这是电灯开关。
61．Here's the closet and there's the bathroom．这儿是壁柜。这儿是洗澡间。62． Will there be anything else，sir？还有什么事吗，先生？
63． Well，if you need anything else，please call room service．噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage．我来帮您拿行李。65．It's very kind of you to do so．你这样做使我很感激。
66．What's your room number，please？请问您的房间号码？
67． And by the way，could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？您觉得这个房间怎么样？ 69．It's also quite spacious．房间也很宽敞。
70． Do you mind if I put your luggage by the wardrobe？我把您的行李搁在衣柜旁边好吗？ 71．By the way，could you tell me about your hotel service？顺便问问，你能不能给我讲一下宾馆服务的情况？
72．Is there any place in the hotel where we can amuse our－selves？旅馆里有娱乐场所吗？ 73．If you want to take a walk，you can go to the garden．如果您想散步，可以去花园。74．There is a recreation centre on the ground floor．在一楼有个娱乐中心。
75． You can play billiards，table tennis，bridge，and go bowl－ing．您可以去打打台球、乒乓球、桥牌和保龄球。
76．Is there a place where we can listen to some music？有听音乐的地方吗？
77． There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnmusic，while having some Chinese tea or other soft drinks．有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。78． Would you please tell me the daily service hours of the dining room？请告诉我餐厅每天的服务时间，好吗？
79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．从早上七时一直到晚上十时，几乎全天供应。
80． When will the bar and cafe open？酒吧和咖啡馆什么时间开放？ 81．From 3∶00 p．m．till midnight．从下午三点到晚上十二点。
82．Does the guest house offer any other service？宾馆里还有哪些服务项目？
83．We have a barber shop，a laundry，a store，post and telegram services，a newspaper stand，a billiard，table tennis，video games and so on．我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。84．It's jolly good！这太好了！
85．And where can I have my laundry done？脏衣服送到哪里去洗？ 86．Madam．What can I do for you？夫人。我能为您做些什么？
87．I'm looking for a man whose name is John．我在寻找一位男士，他的名字叫约翰。88．Could you tell me his room number，please？请问他的房间号码是多少？ 89．I suppose it is 735．我想他的房间号码是735号。
90．By the way，please show me where the lift is？顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou．我想了解关于游览杭州的情况。92． There are two trains going to Hangzhou every morning，No．49 and No．79． 每天早晨有两列火车到杭州，49次列车和79次列车。
93．What time does this train leave？这列火车什么时间发车？ 94． Could you get me two tickets for tomorrow here？你能否在这儿卖给我两张明天的车票？ 95．I'm looking for a friend，Mr．Brown． Could you tell me if he is in the hotel？我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？ 96．Just a minute，please．I'll see if he is registered．请稍等片刻，我看看他是否登记了。97．They are in suite 705． Let me phone him．他们住在705号套房，我来给他打电话。98．Mr．Brown said he's waiting for you in his room．布朗先生说他在房间里等您。99．Housekeeping．May I come in？我是客房的，可以进来吗？
100．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？
101．You can do it now if you like．如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。103．I'm sorry that your flask is empty．很抱歉您的水壶空了。
104．May I do the turn-down service for you now？现在可以为您收拾房间了吗？
105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for you？您还有什么事要我做吗？ 113．I'm always at your service．乐意效劳。
114．Excuse me．Have you any laundry？对不起，请问有没有要洗的衣服？
115．The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了。
116．If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，请放在浴室门后的洗衣袋里。117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。118．What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？
119．In such a case，the hotel should certainly pay for it．如果是这样，饭店当然应该赔偿。120．Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes．洗熨工马上就到。122．Will the color run in the wash？洗衣时会掉色吗？ 123．We'll dry-clean the dress．我们将干洗这条裙子。
124．We'll stitch it before washing．我们会在洗之前把衬里缝好。125．When can I have my laundry back？我何时能取回洗的衣服呢？
126．But would you like express service or same-day？不过，您是要快洗服务还是当日取？ 127．I'd like this sweater to be washed by hand in cold water．这件毛衣要用冷水手洗。128．Can you change the room for me？ It's too noisy．能给我换个房间吗？这儿太吵了。
129．My wife was woken up several times by the noise the baggage elevator made．我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．She said it was too much for her．她说这使她难以忍受。131．I'm awfully sorry，sir．非常对不起，先生。132．I do apologize．我向您道歉。
133．No problem，sir．没问题，先生。
134．We'll manage it，but we don't have any spare room today．我们会尽力办到，但是今天我们没有空余房间。
135．Could you wait till tomorrow？等到明天好吗？
136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137．And if there is anything more you need，please let us know．如果还需要别的什么东西，请告诉我们。
138．The light in this room is too dim．这房间里的灯光太暗了。139．Please get me a brighter one．请给我换个亮的。
140．Certainly，sir．I'll be back right away．好的，先生，我马上就回来。
141．The room is too cold for me．I feel rather cold when I sleep．这房间太冷了，我睡觉时感到很冷。
142．There seems to be something wrong with the toilet．我房间里的抽水马桶好像出了点毛病。
143．We'll send someone to repair it immediately．我们会马上派人来修的。144．What's the trouble？哪儿坏啦？
145．The toilet doesn't flush．抽水马桶不放水了。
146．Let me see．Oh，it's clogged．让我看看。噢，堵住了。147．The water tap drips all night long．水龙头一整夜滴水。
148．Some part needs to be replaced．I will be back soon．有个零件要换了。我片刻就来。149．Ah，I'm afraid there's something wrong with the TV．噢，电视机好像有些毛病。150．The picture is wobbly．图像不稳定。
151．I'm sorry．May I have a look at it？很遗憾，我可以看看吗？
152．I'll send for an electrician from the maintenance department．我去请维修部的电工来。153．We can have it repaired．我们能找人修理。154．Please wait just a few minutes．请稍等几分钟。155．The TV set is not working well．电视机有毛病了。156．I'd like to have my hair cut．我想理个发。157． How do you want it？您想理什么式样的？
158．Just a trim，and cut the sides fairly short，but not so much at the back．修剪一下就行了。两边剪短些，但后面不要剪得太多。159．Nothing off the top?顶上不要剪吗？
160．Well，a little off the top．嗯，稍微剪一点。
161．Would you like a shave or shampoo？您要不要修面或洗头？ 162．I want a haircut and a shave，please．我想理发和修面。
163．Very well，and how would you like your haircut，sir？好的，您喜欢什么发式？ 164．Do you want me to trim your moustache？要我为您修剪一下小胡子吗？
165．Well，could you cut a little more off the temple？好，能不能把两边鬓角再剪短些？ 166．Is that satisfactory？您看这样满意吗？
167．Anything else I can do for you？还要我为您做些什么吗？ 168．I want a facial．我想做面部美容。169．Most facials start with a thorough cleansing．面部美容大都是先彻底清洁面部皮肤。170．I'll take the half-hour facial with make-up．我要做半小时美容外加化妆。171．I'm going to Tianjln early tomorrow morning．我明天一大早要去天津。
172．So I would like to request an early morning call．因此我想让你们明天早上叫醒我。173．At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？
174．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。
175．That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
176．In that case，I would like you to call me at 5∶45？那样的话，你们明早5点45分叫醒我好吗？
177．OK．So we will wake you up at 5∶45 tomorrow morning．好，那么我们明早5点45分叫醒您。
178．Will you do me a favour，Miss？小姐，能帮个忙吗？
179．I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务。180．Would you like a morning call？您要叫醒服务吗？
181．I want to go to the Bund to enjoy the morning scenery there．我想到外滩去欣赏那儿的景色。
182．At what time do you want me to call you up，sir？您要我什么时候叫醒您？ 183．At 6 sharp tomorrow morning，please．请在明早6点钟。
184．By phone．I don't want to disturb my neighbors．电话叫醒，我不想吵醒邻居。185．I'd like to pay my bill now．我想现在结账。
186．Your name and room number，please？请问您的姓名和房间号码？
187．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？
188．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。189．Can I pay by credit card？我可以用信用卡支付吗？ 190．Please sign your name here．请您在这里签名。
191． Excuse me． We're leaving today．I'd like to pay our bills now．劳驾。我们今天要离去了。我希望现在就把账结清。
192．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
193． How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？
194．Please add to my account．请记在我的账里。
195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？ 196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
197．The total for the eight days is five hundred sixty yuan and eighty fen．8天来总计是560元8角。
第五篇：实习报告英文
Practice Report
英语082
徐尊夷
During the last few months before graduation, I am responsible for the work as an administrative assistant.In this process, I adopted the methods of seeing, asking and learning to understand the specific business knowledge about our company’s administrative work and expand my professional knowledge studied at school, which laid a solid foundation for my future career.From the view of individual development, the greatest impact on me should be the personal working style and the important effect of professional knowledge to the job, since they are something I haven’t learned in school, in the report, I'll introduce my congnition and experience of this aspect firstly accumulated during internship.According to the characteristics of an assistant, we may adjust our attitudes to alleviate the pressure and face setbacks.As the popular saying goes, “ When God is going to give someone important tasks, he must suffer a lot, be exhausted, hungry and empty, God will disturb him and help him to be brilliant.”Analyze problems calmly from the objective and subjective aspects, goals, environment and conditions to find out the causes, taking effective remedial measures.Develop a dialectical view of setbacks and keep confident and optimistic, recognizing that it’s setbacks and lessons that make us become clever and mature, and failure eventually creates success.Learn self-comfort and tolerance to be forthright, positive and hard working.Try to convert pressure into a kind of driving force and change the inner state of repression to get relaxed physically and mentally, striving for success.I have been familiar with copy, fax, document processing and other assistant works.Most documents have different degrees of confidentiality, and various assistants often close to the leader, see some important documents and participate in a number of important meetings, so the assistants should be notice own behaviors in public activities and act properly, konwing exactly what they can speak or not.Accuracy is the requirement of work quality.The accuracy of administrative management refers to reflecting the policy, informing the intention of the leader and doing the work correctly, acting properly and expressing clearly, which guarantee the accuracy of the leader’s work in some degree.The secretarial management accuracy involvs many aspects, briefly speaking, it includes accurate documenting, proper acting, ture information and cautious ideas.And in order to reach these standards, we must be seriouly and carefully instead of being neglectly and casually.For example, when doing documenting, we should ensure the quality of the file with accurate words, real material, serious copy and careful proofread to avoid any mistakes.Otherwise it will delay the work, or even lead to irreparable loss.The process of internship is filled with joy of harvest and also regret.Perhaps it is because that the time is short and management is not my major, my understanding of administrative assistant work just stays at the surface, watching people do and listening to them about how to do without self-experience, which results in grasping its essence hardly.But the internship has deepened my understanding of some basic konwledge of secretary, enriched my actual management knowledge, gotten certain perceptual and rational congnition on the daily management work.To do the daily business secretarial management work well, we should not only pay attention to the theoretic knowledge of management, but also combine the theory and practice closely.I have found out my shortcomings through about one-month intership.I will try my best in the future work and study，learning from each other.I believe that I could be proficient and better in my future carrer!在毕业前的最后几个月里，我要担任行政助理的工作。在这个过程中，我采用了看、问、学的方法，了解我公司行政工作的具体商业知识，拓展我在学校学习的专业知识，为我今后的事业打下了坚实的基础。从个体发展的角度，对我影响最大的应该是个人的工作方式和专业知识对工作的重要作用，因为他们在学校学到了我没有的东西，在报告中，我将介绍我认识，这方面首先积累实习经验。
根据助理的特点，我们可以调整我们的态度来缓解压力和面对挫折。俗话说：“当上帝要给别人重要的任务时，他必须忍受很多，要用尽、饿和空，上帝会干扰他，帮助他辉煌。”从客观、主观方面分析问题，找出原因，找出原因，采取有效的补救措施。发展一种辩证的挫折观，保持自信和乐观，认识到它的挫折和教训，使我们变得聪明和成熟，失败并最终创造成功。学会自我安慰和宽容是直率的，积极和努力的工作。试着把压力转换成一种动力，改变压抑的内心状态，使身心放松身心，争取成功。我已熟悉复印、传真、文件处理及其他助理工作。大多数文件都有不同程度的保密性，和各种助剂经常接近领导，看一些重要文件，参加一些重要会议，所以助理应该注意自己的行为在公共活动和行为正确，知道他们会说什么或不。准确度是工作质量的要求。行政管理的准确性指的是反映政策，告知领导的意图，正确地进行工作，正确地表达，并明确地表达，这在一定程度上保证了领导工作的准确性。文秘管理的准确性涉及很多方面，简单地说，它包括准确记录，适当的表演，真实的信息和谨慎的思路。为了达到这些标准，我们必须认真地而不是neglectly随便。例如，做记录时，我们应该确保准确的话，文件质量的真实材料，严重的复制和仔细校对为了避免错误。否则会耽误工作，甚至导致无法弥补的损失。
实习的过程充满了收获的喜悦，也充满了遗憾。也许是因为时间短而不是我的专业，我对行政助理工作的理解只是停留在表面，看着别人做什么，听他们怎么做没有自我的经验，这导致了它的本质难以掌握。但实习，加深了我对文秘的一些基本知识的理解，丰富了我的实际管理知识，取得了一定的感性和理性对日常管理工作的认识。要做好日常的商务秘书管理工作，不仅要注重理论知识的管理，而且要把理论和实践紧密结合起来。
我发现我的不足之处，通过一个月的实习。我会在今后的工作和学习中，互相学习，互相学习。我相信我能在我未来的职业是熟练的和更好的！
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